ElasticCX Workforce Management (WFM)

Optimise Your People. Elevate Your Customer Experience.

ElasticCX WFM integrator, powered by leading WFM providers such as Calabrio, is a Workforce Engagement Management module for 3rd party integrations that gives you the visibility, control and intelligence needed to drive high-performing contact centre teams. From forecasting and scheduling to quality monitoring and employee empowerment, WFM integrator helps you strike the perfect balance between operational efficiency and customer satisfaction using your provider of choice.

Workforce Management

Why Add WFM to ElasticCX?

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Boost agent productivity and engagement
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Optimise staffing levels with precision forecasting
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Improve service levels and reduce wait times
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Automate QA and coaching workflows
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Empower agents with real-time feedback and flexible scheduling

Whether you’re managing a remote team, a multi-site operation, or a hybrid model, ElasticCX WFM integrator makes it easier to meet customer demand through out of box integrations.

ECX Workforce Management Integration

As part of the native ElasticCX platform capabilities, the Workforce Management integration enables out of the box configuration options for a range of leading WFM providers. Providing accurate forecasting and scheduling tools that ensure you’ve got the right people in the right place at the right time.

  • Connect to your existing WFM platforms such as Calabrio, CommunityWFM, Playvox and Verint
  • Historical & predictive forecasting
  • Intraday adjustments and adherence tracking
  • Schedule flexibility and agent self-service
WFM Integration
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Ready to Optimise Your Workforce?

Empower your people. Improve your CX. Add WFM to your ElasticCX environment today.