ElasticCX – Contact Centre Innovation, Unlocked
The power of enterprise-grade customer engagement, now made accessible, agile and affordable.
Why ElasticCX?
Built for Today. Ready for Tomorrow.
ElasticCX is a next-generation, cloud-native Contact Centre as a Service (CCaaS) platform that puts powerful omnichannel capabilities into the hands of every organisation, without the enterprise price tag. Whether you’re a growing team or an established contact centre, ElasticCX lets you connect with your customers effortlessly across voice, email, chat, SMS, and social channels, all from a unified, intuitive platform.
The ElasticCX Advantage
The ElasticCX Advantage
Real Results, Real Impact
Highlight Features at a Glance
Omnichannel support: Voice, Email, Web Chat, SMS, Social
AI Voice & Chatbot integration
AI Sidekick Real-Time Agent Assist and Smart Wrap Up
AI Insights with Score Assist
AI Sentiment, trend and trajectory powered analysis
Progressive & Preview Dialler
CRM Integration: MS D365, Salesforce, Zendesk, Zoho & more
Real-time & Historical Reporting
Quality Monitoring & Call Recording
In-Queue Callbacks, Post-Call Surveys
Custom Greetings & IVRs with Text-to-Speech
Secure, compliant, and ready for hybrid working
Native AI-Powered Efficiency That Scales With You
ElasticCX uses cutting-edge native AI features to empower agents, reduce handle times, and drive consistent CX excellence.
AI AutoPilots
AI Flow Editor for Bots
Save seconds at the start of every interaction or entirely automate contacts, transforms routing capabilities.
- AI Flow Editor Creator
- Create voice and chat bots to automate simple tasks
- Keep agents for the personal touch
AI Sidekick
Smart Wrap Up
Ensure consistent, compliant advice on every customer interaction, understand what’s next.
- Real-time Transcription
- Smart Wrap up
- Auto generated summaries
- Suggested follow-up actions
- Suggested dispositions
AI Insights
Insight from every interaction
Al powered analysis on interactions. Manage quality and compliance by exception, full contextual interaction reporting.
- Call transcription
- Auto summarisation
- Sentiment
- Topic detection
- Score Assist – QM of Calls
Effortless Integrations, Instant Value
ElasticCX connects out-of-the-box with your favourite CRM, collaboration, and business tools — so your teams can get started fast without heavy IT lift.
ElasticCX Add-ons for Extra Control
Enhance your ElasticCX platform with powerful add-ons to meet compliance, workforce and operational needs.
IPI Cloud PCI: Secure, compliant payment handling mid-call.
WEM: Workforce Engagement Management tools to optimise team performance.
Recover, Adapt, Thrive:
Empower your business with our stand-by voice Contact Centre Service Recovery solution.
The ElasticCX Service Recovery becomes an essential part of your BCP (Business Continuity Plan) In the dynamic landscape of modern business, adaptability and resilience are paramount.
ElasticCX empowers you to adapt instantly to spikes in demand, platform outages, or business changes. Use our ElasticCX Service Recovery offering to deploy a standby contact centre with essential voice features in moments, and upgrade anytime to the full 200+ feature suite as needed.
All of this is wrapped with our expert Contact Centre consultancy, offering rapid client discovery through to deployment. Delivered with end to end in life support management.
