We’re more than a platform. ElasticCX comes with the experience, guidance, and ongoing partnership needed to help you scale, adapt and thrive. Whether you need full hands-on managed support, strategic consultancy, or just a trusted partner to make change happen – we’re with you every step of the way.
The ElasticCX customer base is supported by our Customer Success practice who understands your business, your KPIs, and your roadmap. We don’t just react to issues, we help you proactively optimise performance, navigate change, and plan for what’s next.
Our managed services give you the peace of mind that your ElasticCX environment is always optimised, secure and supported. From admin tasks to proactive monitoring and enhancements, we handle the heavy lifting for you.
Ideal for clients without large in-house IT or CCaaS admin teams.
Our Professional Services team helps you translate CX strategy into operational reality. Whether it’s a new deployment, an upgrade, or a full redesign, we tailor your ElasticCX platform to your exact needs.
Launch with confidence, on time, on budget, with no surprises.
Beyond implementation, we can help organisations reimagine customer experience and assess your current technology use. Our consultants work as an extension of your team to define what good looks like, and help design tailored ElasticCX digital voice or contact centre solution platforms.
Designed to empower heads of CX, IT, Ops and Digital Transformation.
Every ElasticCX deployment is backed by an experienced project delivery team, aligned to structured governance and rapid onboarding methodologies. From first scoping call to go-live and beyond, our delivery team ensures a seamless experience.
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