Secure Contact Centre Payments – Without the Compliance Headache

IPI Cloud PCI is a PCI DSS Level 1 compliant solution that protects your customers’ payment data while keeping your contact centre out of PCI scope. By removing cardholder data from your environment entirely, it reduces audit complexity, eliminates security risk, and empowers your agents to stay focused on delivering excellent service.

Whether your agents take payments over the phone, customers use IVRs, or you send links via webchat or SMS, IPI Cloud PCI fits seamlessly into your existing workflows – ensuring total security, compliance, and customer convenience.

Why Choose IPI Cloud PCI?

No card data enters your systems –
keeping your organisation out of PCI DSS scope

Fast deployment – easy to integrate with ElasticCX

Minimal disruption – agents and customers experience no change to their workflow

Supports all payment modes – live agent, IVR, Pay by Link, and hybrid models

Built-in flexibility – scale up and down with SaaS billing and usage-based models

UK-hosted, PCI DSS Level 1 certified – with full audit documentation and guidance included

Key Features

DTMF Suppression

Automatically mutes keypad tones during payment entry, so card data is never heard, seen, or recorded.

Speech Recognition

Customers can speak card numbers securely if they can’t use a keypad.

Pay by Link

Send secure payment links via SMS, chat or bot for self-service payments on the customer’s own device.

IVR Assist

Secure new or existing IVRs using simple APIs – protect what you already have or build from scratch.

Pauseable – (Pause & Resume Automation)

Automates the process of stopping and restarting recordings – reducing human error and ensuring compliance, even with legacy systems.

Business Benefits

Removes your environment from PCI scope
Protects agents and customers – agents never hear or handle card numbers
No manual redaction required – clean, compliant call and screen recordings
Reduces fraud exposure – no stored data = no data to steal
Saves time and cost – no infrastructure upgrades or security overhauls
Improves agent focus and experience – no compliance stress during calls
Flexible SaaS billing – includes burst/overage options

Seamless Integration

IPI Cloud PCI works with ElasticCX

And supports major PSPs such as:

Stripe, PayPal, WorldPay, Revolut, Adyen, Fiserv, Amazon Pay, Verifone, Checkout.com, GoCardless, Barclaycard, Cardstream, Nuvei, ACI Worldwide and many more.

No need to rip and replace – we work within your existing workflows or help you design new ones from the ground up.